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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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Update on Known Issue with Extending Service Request Edit PageHello Community Members, We have become aware of an issue that may be causing confusion for some of our implementors when working with the service request (SR) edit page… -
REMINDER: Service Automation Solution Overview Demo 6/26 @ 3PM ETHave you had a chance to pop into one of our CX Solution Overview demo hours? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly… -
Fusion Service Redwood Extensibility Guide🚀 A collection of videos and resources to assist you in implementing Fusion Service Redwood. This list is continuously updated, so be sure to bookmark this post and chec…
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Fusion Service Event Schedule and ReplaysDon't Miss Out on Our 2025 Fusion Service Events! We’re thrilled to bring you a year of exciting and insightful Fusion Service events! With monthly sessions covering a w… -
Fusion Service Roadmap Updates [2025]Service: Oracle Fusion Service Roadmap Highlights for 25C and 25D [June 2025] Join the Oracle Fusion Service Product Management team as we present the roadmap for 25C an…
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Rest API is throwing validation errorRest API is throwing validation error (to provide at least item number, item description, keyword as input) . We need an API to help us achieve this requirement. We are … -
Retention period of Archived Transaction Console RecordsWhat is the retention period of Archived Transaction Console Records? I understand the archive transaction value on Transaction Manager by Process Name but once archived… -
Dynamic skills and grow roadmapSummary: Can you direct me to the location of the dynamic skills and grow development roadmap so I can see what is upcoming please? Content (please ensure you mask any c…
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Need Work order audit Backend tableSummary: Greetings, We need to extract report on the Work order audit record to understand several updates done on the Work order for data analysis. We are looking for t… -
how can i add a custom field in service profile under notes sectionSummary: once after logging in to the pod, navigate to service >> service profile >> open any service profile number >> scroll down to notes section. In this notes secti…
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Mapping a "Dynamic Choice List"(DCL) field Value to a "Text" Field in Custom ObjectSummary: In our custom object "Plan Review", we have a Dynamic Choice List (DCL) field called Supervisor, which is related to the standard 'Resource' object and displays…
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Scanning outbound emailSummary: Scanning outbound email before sending to the customer Content (please ensure you mask any confidential information): Hi, We are trying to understand if there i…
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Unable to enter the one-time Address in work orderSummary: Hi Everyone, When I try to create a Field Service work order in Fusion, the one-time address page does not appear, and I'm unable to add a one-time address. -
difference between attachment categories in Redwood UIdifference between different types of attachment categories (Miscellaneous, Internal & Inline) in Oracle Fusion Service Redwood UI In Redwood UI, the service center add …
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Possibility of customization by applying Pick or Validate (POV) to a Standard LOV fieldIs it possible to apply Pick or Validate (POV) to a standard field in Oracle Fusion that uses a List of Values (LOV)? For example, adding logic based on other fields.
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Redwood - How to increase Characters limit of Problem description field in Service request?Summary: Hi @Edson Junior, Oracle we have problem description field in Service Request Edit page. currently it is showing the limit of 1000 characters, but we want to in…
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Redwood - How to configure web chat in Service Center?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Case Management - How is it categorized? Service? Help Desk? Other?Hi all, just wondering. Working specifically with Cases, it seems that it falls between the cracks with documentation. Even here in the forums there isn't a specific "Ca… -
Brainstorming: Implementing approvals using queuesSummary: Basically we want to try replicating branching of BPM Approvals but using Help Desk queues instead. To clarify, this is NOT a question about "Approvals for Help…
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Can we include hyperlinks in action plans in case management?Hello Team, We are trying to have the user to redirect to the change assignment page and currently we can paste it directly; but we are unable to include the hyperlink. …
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Do we have Mobile application to approve/reject workflow notification (24D/25A)Summary: Do we have a Mobile application to approve/reject workflow notification (24D/25A) Content (please ensure you mask any confidential information): Version (includ… -
single sign on in oracle apex using oauth2.0Hi, Experts. Our customer requires their Oracle APEX application to be accessible using Single Sign-On (SSO), where the identity provider is external to Oracle and utili…
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How can you update the PartyNumber by updating the PartyNumberKey field?I have seen that by Postman that when sending to update a contact with the PartyNumberKey field the PartyNumber is updated. Is that recommended to do so?
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Configure two SSOs for different employee setsSummary: The company has two set of employees, an internal one with employees from said company, and a third party callcenter. We need to know how to enable two differen…
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Not able to parse a Json string in Groovy Trigger/ Validation/ Object FunctionI have an object function in App Composer in Fusion. Now inside the script, I have a Json String and I need to parse it into a Json Object or object so that I can furthe…
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I am having a requirements to duplicate notifications on recruiting content libraryHello, I am having a requirements to duplicate notifications on recruiting content library, but some of content with specific category i can't duplicate it when i try to…
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Groovy script to notify all members added in Queue in Help DeskSummary: We are using below groovy script which is not working. Please let me know if anyone is having a working groovy script handy, which can trigger notification to a…
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Need a json response from an externally callable object functionI have set the visibility of an object function to 'Callable By External Systems' and return type as String (as Object, List, Map is not supported). Inside the object fu…
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Send email with pdf attached that is generated by BI publisherSummary: BI publisher report is created to generate a pdf. When a Service request is closed the customer should get an email with Service Report pdf. Content (please ens… -
User Login ReportHi, we have received a request from the customer who needs a report listing all users who have not accessed Oracle Fusion for more than one month. We have written the fo…
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Telephony integration in Service Center with the Redwood User Experience using UI Events FrameworkTelephony partners and Systems Implementers can leverage the UI Events framework to integrate the media toolbar in Service Center with the Redwood User Experience. UEF (…
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Unable to login to new My Oracle Cloud Support PortalThe user is unable to log in to the new My Oracle Cloud Support Portal and is encountering an 'Identification not matched' error. The user is entering the Support Identi…
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How to apply adjustments in Service Work order from Subscription ManagementSummary: As a standard flow, if there is Service Logistics any adjustments available in Coverages are applied. Example Discount is 100%. Content (please ensure you mask …
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Usage Report of Fusion Sales and Fusion Service licenses - CXHello team, We are currently supporting a client in their Fusion Sales and Fusion Service renewal process. In order to make decisions and move forward with the process, …
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Performance Issue: Price List Item REST API Response Time Exceeds 1.5 Minutes in Real-TimeDear Cloud Community, Hope you are doing well! We are currently implementing a real-time integration to fetch pricing details from Oracle Fusion, using Price List and In…