Get Started: AI Resources for Oracle Cloud HCM – Go Here
Progress with Redwood: Redwood Resources for Oracle Cloud HCM - Go Here
Progress with Redwood: Redwood Resources for Oracle Cloud HCM - Go Here
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Help Desk
Discussion List
-
Rename Attachment Category in HR Help Desk and Case ManagementSummary: I would like to rename the Miscellaneous Attachment category to 'External'. How can I go about doing this? Content (please ensure you mask any confidential info… -
How to create SMS notification for HR Help Desk issues?For HR Help Desk and case management, we can create notifications via groovyscripts and notification preferences for bell and email notifications; how to create them for…
-
Can outlook be integrated while creating an appointment in regard to the service requestSummary: Can outlook be integrated while creating an appointment in regard to the service request Content (please ensure you mask any confidential information): Hi, We w…
-
Case Management for Grievance handling and Transfer AppealsWe need to implement Grievance Handling and Transfer Appeals in Oracle. I believe Case Management is the most suitable module to support this functionality, but I would …
-
Cases are not assigned to Queue automaticallySummary: Categories, Queues and assignment rules have been configured for Cases. However, the Cases are not getting auto assigned to Queues. Content (required): Categori…
-
Not able to view created articlesSummary: The article has been created and published, still does not show up when searched. Content (please ensure you mask any confidential information): Version (includ…
-
this article has been deleted or unpublished from the knowledge base and is no longer available err.Summary: HI Team, We are getting "This article has been deleted or unpublished from the knowledge base and is no longer available." error. The knowledge author created a… -
Case Management - Edit Relationship typeSummary: I want to amend the list of Relationship types provided in Case Management. The 'Related To' and Escalated By options are the only values that will be used. Is …
-
Searching for lookup for Help Desk Requests Details pageSummary: Content (please ensure you mask any confidential information): Hi all, I need to add a value to the LOV "Classification" found within "Help Desk Requests Detail… -
HR Helpdesk - Auto-populate Severity levelSummary: Requirement to auto-populate severity level of a service request based off the category type selected on the SR. Content (required): Our client wants to explore…
-
Add a custom text in Create Job Requisition page in RedwoodSummary: Customer wants to add some Static text while creating job requisition which we are unable to add in redwood page using VBS. Please find the attached screenshot … -
Knowledge Article Recommendations in HR Help DeskSummary: Hello Experts, I hope you're doing well. I’ve observed that Knowledge Articles are being recommended in Help Desk Requests in what appears to be a random order …
-
HR Help Desk - Add Resource from New Country/Legal Employer ImplementationWe are implementing HR Help Desk and I have no issue identifying/adding resources for US based employees. We have just started developing an additional country and legal…
-
Checking ApplicabilityWe want to allow employee to raise a HR Help Desk request through an email and ticket will be generated automatically? Is it applicable?
-
Enable tag for employee in Help DeskSummary: Client wants to enable the Tag field for employee while creating the SR. The Tags field is available for agent. Is it possible? Content (please ensure you mask …
-
Is it possible to create an HR Help Desk custom field with LOVs retrieved from data in the core HR?Is it possible to create an additional custom field in Classic HR Help Desk and the field will retrieve LOVs from another object like core HR? Requirement: Create a cust…
-
Case Management - Email Conversation SignaturesSummary: Hello Community, A couple of questions around functionality available for Case Management when it comes to Conversations through an email channel. Per our clien…
-
Notification is sent to employee only after SR ticket is assigned to AgentHello team, We are getting an issue where an User initiates a SR and doesnt get any notification is assigned, which is already configured. When an agent is assigned the …
-
Strange issue with ISR and Cases with VBS/RedwoodWe are trying to explore functionality to implement Internal Service Requests and Cases. We are trying to use the Category (for ISR) and Case Type (for Cases) to hide fi… -
Can SR be linked at an internal levelSummary: If there are SRs which are dependent on one another then is there any way we can link them at an internal level. These interdependent SRs can have different or …
-
Unable to send message to assigned person through Web or Email channel type in oracle Help DeskSummary: We are unable to send messages or emails to assigned users, even though selected the channel type. getting an error "Channel isn't selected". Kindly assist with…
-
How to create Summary Box on Install Base Assets in accoun screenSummary: How can we create custom Summary Box on Install base assets for Account screen. Summary Box Content (please ensure you mask any confidential information): When …
-
I want to change/update custom fields based on the changes made to another custom fieldSummary: I want to change./update custom fields based on the changes made to another custom field Content (please ensure you mask any confidential information): I want t…
-
Help Desk Request formSummary: Good day all! Within the HR Help Desk request form it is displaying the category field but the options are not listed. When i select the drop down icon it appea…
-
Case Worker cannot edit caseSummary: Case workes are unable to edit cases all of a sudden. I checked all the permissions and privileges and they have the correct rights. I have a list of case worke…
-
Is there any way possible to change the category after the Service Request has been raised?Summary: If worker selects wrong SR category then is there any way to change the Caegory of the service request Content (please ensure you mask any confidential informat…
-
25A Employees Creating CasesSummary: Is there a role required for employees to create cases? Our users will have the Next Gen Help Desk User role and employee roles. Will they be able to create cas…
-
Functionality: Bulk Loading of resources associated with queues and assignment rules (Service CX)Hi team, Is there any functionality that allows bulk uploads for the following items? Queues Resources (associated with queues) Service Assignment Rules Thanks.
-
On Clicking 'Help Desk Requests' it triggering to a Reedwood page but without any page layout. It apSummary: On Clicking 'Help Desk Requests' it triggering to a Reedwood page but without any page layout. It appearing as blank page. Content (please ensure you mask any c…
-
HR Form Not Correct Using Oracle Policy ModelingSummary: I am updating our HR Forms using Oracle Policy Modeling. These forms are filled out via the HR Help Desk. I've added a field for "Business Unit" but the data be…