To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Communication Channels
Discussion List
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What is the priority of the Client in a queue transfer?Content When I transfer a consumer from my queue to another, does he enter as the first one to be served or wait for those who are waiting to be served? If he has to wai…User_2025-02-03-17-19-40-969 13 views 5 comments 1 point Most recent by User_2025-02-03-17-19-40-969 -
Question box in chat workspaceContent Does anyone use the Question box? We are upgrading to 17D from August 2017 I noticed this is empty. Where is the end user presented this field to enter a questio…User_2025-02-03-19-38-44-342 22 views 3 comments 0 points Most recent by User_2025-02-03-19-38-44-342
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chat_landing.phpContent Hi all! How can I make the client not be able to access the chat_landing directory without passing through chat_launch? Version Customer Portal -
Chat is not Currently AvailableContent This is definitely a newbie question, but I could really use a push in the right direction here. I'm attempting to turn chat on for my organization. We have purc… -
Keywords in an abandoned chat.Content Hi, I am looking for a way to report on abandoned chats that have certain keywords in the question/customer thread. I have a report to show all abandoned chats, …User_2025-02-03-16-51-39-328 31 views 8 comments 1 point Most recent by User_2025-02-03-16-51-39-328
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Process when agents are unavailableContent When agents are unavailable to chat for any reason (left desk, not logged in, on a call, etc.), is there a way to limit the queue time after checking for availab…User_2025-02-01-08-28-34-282 29 views 4 comments 1 point Most recent by User_2025-02-01-08-28-34-282
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Chat Launch Page Challenge QuestionContent Is it possible to ask a yes/no question on the Chat_Launch page that would launch chat for a no and redirect to another page with a different message? Scenario: … -
Disposition ReportingContent Need to run a report on chats that are closed out, and dispositioned. Would like to see how many chats are filed away into the certain dispositions, and if we ca…
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Next Ask the Experts webinars to dive into "Chat Widgets" and "Chat Reporting"Content On behalf of the Oracle Service Cloud team, I'd like to invite you to participate in our next season of Ask the Experts webinar series. These webinars are a long… -
Cobrowse widget is not working in development mode in Chrome.Content Hi, I've added the CobrowsePremium in the template and in chat_landing and I can't see the Cobrowse widget button when testing with Chrome in chat_launch. How ca…User_2025-02-03-18-57-54-315 24 views 7 comments 0 points Most recent by User_2025-02-03-18-57-54-315
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chat: anonymous email and name when user exist in databaseContent Hi friends, I'm super noob with rightnow... I had to make an user id validation for the chat form, it works fine, when a new user fill fields and send the chat r…User_2025-02-03-19-30-52-315 35 views 1 comment 0 points Most recent by User_2025-02-03-16-51-39-328
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Multiple instances of Syndicated Proactive Chat with Engagement EngingeContent Hi there- We are looking to use multiple instances of the Syndicated Proactive Chat based out of one interface by using the Engagement Engine. What is the best w… -
Chat avatar change for male and femaleContent Hi, I would like to see if possible to change the chat avatar based on the logged in user. I know it is possible to change the avatar image, but the new image wi… -
Custom Chat ToolbarContent Hi, I'm developing a custom chat tool bar using CHAT API. Intention to replicate same features as like OSC Chat toolbar (login/logout,Ready/Not Ready and Pull Ch…User_2025-02-03-18-47-15-330 30 views 11 comments 0 points Most recent by User_2025-02-03-18-47-15-330
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Need a way to conference into a queue instead of picking a specific agentContent Hi, We have a requirement where the chat conference needs to be routed to a queue instead of single agent. I am not sure whether there is any built in functional…User_2025-02-03-19-25-28-008 35 views 3 comments 0 points Most recent by User_2025-02-03-19-25-28-008
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When can I restart a chat session?Content Hi all, I would like to know when you can restart a chat session. I have tried to replicate this casuistry in all possible ways, but still nothing is reflected. -
Live Chat Flag / AlertContent Not sure this is possible but looking for a way to flag or alert an agent to a particular phrase on Live Chat. So if a customer was to say a specific phrase it c…
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Customer Type based Chat Greeting MessageContent Hi All, I have Sales and Support type of Chat users. I am passing Category values along with the Chat URL for this. I would like to have separate Chat Greetings …
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Desktop agent client - default login chatContent Hi, I am new to this tool and I am looking for setting default Login status (as logged in) chat agent when he login to Oracle service cloud desktop client. Thank…
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Enable/Disable MOD_COBROWSE_PREMIUM_ENABLEDContent Greetings We have Co-Browse available in our site. How can I enable or disable MOD_COBROWSE_PREMIUM_ENABLED and/or MOD_COBROWSE_ENABLED if it is not available in…
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Co-Browse does not loadContent Greetings When I try to load Co-Browse, I would get an error regarding having the wrong version browser and I have attached an image of the pop up error. I belie…
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POC - Oracle Chat Bot or Virtual Assistant Integration in our customer mobile app - regContent Hi, I am new to RN and Chat Bot / Virtual assistant. I am doing a POC for one of our client to integrate the Chat Bot into our Native Mobile App. I would like to…
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Routing chats based on Contact organisationContent I'm trying to configure chat routing based on the contact's organisation relationship. In the chat rules I have an 'if' condition that says "if Contact.Organisat…
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Chat avatar - change to male avatarContent On our current chat screen that is presented to our customers, the chat avatar next to the chat agent's name looks female. We'd like to be able to change that av…User_2025-02-03-18-33-43-372 22 views 3 comments 1 point Most recent by User_2025-02-03-18-33-43-372
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Real Time Chat Agent AvailabilityContent Hi All, I am looking for a workaround on how to get the real time OSC agent's status (available , unavailable) and give this information to external website, say…User_2025-02-03-19-33-00-494 38 views 4 comments 0 points Most recent by User_2025-02-03-20-29-17-872
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Is there a way to automatically terminate chats for the agent?Content Does anyone know of a way to automatically terminate chats so the agents don't have to click Terminate? I thought maybe I could write a business rule but I don't…User_2025-01-28-05-44-49-224 77 views 5 comments 0 points Most recent by User_2025-02-01-08-46-19-550
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Assign a Chat in queue to an agent?Content Hello, Is it possible to assign a chat that is in queue to a specific agent? We have customers waiting to chat with us, but is it possible to 'jump the queue' by…
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How does call routing chat?Content I would like to understand how Chat routing works: Eg: We have a profile configured to meet 4 simultaneous calls, and I have 3 logged in operators available. The…User_2025-02-03-17-19-40-969 38 views 2 comments 1 point Most recent by User_2025-02-03-16-51-39-328
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create an anonymous chatContent Hi all, We have a configuration where the customer will be taken initially to the chat_loading page and when he enters the details like first name and last name …
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Change position of Chat status barContent Hi, By default chat status bar appears on the agent desktop above the ribbon on top right corner. I would like to change it to the middle. I know we can change t…