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Communication Channels
Discussion List
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Archiving/Publishing Mailings to WebSummary: client potentially wants publish past email blasts to a web page for customers. Content (required): We're exploring an efficient way to publish certain previous… -
Chat auto scroll control in BUISummary: Although I can see in a previous answer that chat scroll is configurable from the Chat Transcript Control in .net. I cannot see a way to access that control or … -
Send automatic custom message on ChatSummary: Content (required): Hi all! We would like to send an automatic chat message to the customer informing the incident reference number, without the need to manuall…
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In BUI Chat. How far back does the chat history go?Summary: In BUI Chat. How far back does the chat history go? Content (required): When you are in a chat you can see past chat transcripts from the same customer-, yester… -
Routing a chat directly to a particular AgentSummary: Is it possible to directly route a chat to a particular agent that the customer has an appointment / relationship with? Content (required): We have a use case w… -
Proactive Chat InlaySummary: Lack of proper documentation about chat inlays. Content (required): Hi, we have a requirement, where on a third party website we have to show the Proactive chat… -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to deeply understand your Oracle Cloud Applica…This discussion has been merged. -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to get started with your Oracle Cloud Applicat…This discussion has been merged.
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Changing the audio notification for live chatContent Anyone know if it's possible for a user to change the audio (sound) notification they receive during live chats? It seems to be the same sound used for other sys…User_2025-02-03-16-44-50-817 32 views 6 comments 2 points Most recent by User_2025-02-03-16-44-50-817 -
Create Multiple Incidents When Multiple Mailboxes EmailedContent Due to the complexity of our support center we have instances where multiple Oracle mailboxes are CCed on an email, but the email is only routed to one queue and… -
Use Inlays to embed B2C Service functionality directly into your web pagesSummary Inlays embed B2C Service functionality directly into your web pages for a better customer experience. Content With Inlays, your customers don’t need to navigate … -
Attachments in inlays chatSummary Unable to see the attachment function for agentsContent Hi Community, I've configured chat inlays in an external website, but agents are unable to upload attachm…User_2025-02-04-23-27-31-855 49 views 2 comments 0 points Most recent by User_2025-02-04-23-27-31-855
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Outgoing chat attachment in BUIContent I am trying to enable outgoing chat attachments in BUI. I have created a custom configuration setting CUSTOM_CFG_CHAT_AGENT_FILE_UPLOAD_ENABLE and set it to yes.…
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Scheduled chat sessionsSummary Ability to send private chat links that expireContent We have a business need to set up a schedule time for an agent to chat with a client. I was unable to find …
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Organisation Id Sequence ChangeContent Hi All, We are facing a business requirement, Organisation ID sequence to get started with 10001, for system reference. Kindly share your inputs for custom ID se…
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Syndicated Conditional Chat link and Engagement Engine Unavailable MessageContent I want to remove the "unavailable" message using the engagement engine so that nothing is displayed when agents are busy. Is this doable? I have tried adding the…
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Syndicated Conditional Chat link and Engagement EngineContent I am setting up the Syndicated Conditional Chat link and Engagement Engine. I told our web developer to add the below div structure where the link is to be posit…
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Block emails at a top/global level?Summary Way to block emails for entire siteContent Hi, Hoping someone might have some suggestions or maybe I am missing something. With the previous Barracuda and new Ci… -
Activities non-scheduledSummary How to limit a number of non-sheduled activity or not ordered for a resource ?Content Hi folks, We would like to limit activities in to the resource technical. E… -
Filter product hierarchy in inlay chatSummary only display subset of product hierarchy in product dropdownContent Hi all, I have added product in inlay chat which displays all products available in the syste…
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Change label of custom field inputs in Inlay chatContent Hi all, On inlay chat form, I was able to change the strings (labels) of the input boxes, title and button text using JSON config file. The content of the JSON f…
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Change label to placeholder text on chat formSummary change input labels to inline text placeholdersContent Hi all, On inlay chat form, the label appears on the top of the input elements. Is it possible to remove t…User_2025-02-03-20-11-07-340 24 views 0 comments 0 points Most recent by User_2025-02-03-20-11-07-340
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Dynanmic chat availability based on agent loginSummary Providing chat based on agent availability vs. hours of operationContent Rather than driving chat availability by hours of operation/schedule, is it possible to …User_2025-02-03-16-44-50-817 51 views 2 comments 0 points Most recent by User_2025-02-03-16-44-50-817
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Embedded Chat Inlay and SSOSummary Embedded Chat Inlay and SSOContent Hi, I am very interested with using Embedded Chat Inlay but the big question is whether it can be used in conjunction with SSO… -
During multiple Chats new chat window overtakeSummary New Chat Window takes over instead of the current chatContent When multiple chats come in the new chat becomes the focus, and instead, I want to remain in the fi…User_2025-02-03-22-15-31-343 24 views 2 comments 1 point Most recent by User_2025-02-03-22-15-31-343
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Pop up survey when chat completesSummary Oracle Chat Inlays and survey pop-up.Content Hi, I was wondering what integration there is, if any, between oracle chat inlays (https://cx.rightnow.com/s/oit/lat…
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BUI - adjusting the maximum number of active chatsContent Hi, In the .NET desktop application the maximum number of chats can be adjusted via File > Options > Communication Center (if allowed in the profile service perm…
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Inserting images into chat conversationsContent Has anyone heard anything recently about providing chat agents with the ability to insert images into a chat response?
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Notfifying agents when wait queue reaches specified thresholdContent Is anyone aware of a config setting/process that would notify agents if the number of customers in a chat wait queue reaches a specified limit? For example, once…User_2025-02-03-16-44-50-817 23 views 2 comments 1 point Most recent by User_2025-02-03-16-44-50-817
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Does the ConditionalChatLink Widget “Return” a Value?Summary Syndicated ConditionalChatLink widget sessions available return value?Content I use the syndicated ConditionalChatLink widget, and would like to make other decis…User_2025-02-03-16-26-19-169 37 views 0 comments 0 points Most recent by User_2025-02-03-16-26-19-169