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Bell Notification and Sound Alert in Oracle RightNow

in Communication Channels 1 comment

Hello,

I'm currently working with Oracle B2C Service (RightNow) and I'm trying to configure the system to trigger bell notifications and sound alerts in the following scenarios:

  • When an agent is mentioned using @mention in an incident.
  • When a new email incident is received.

However, I couldn't locate the exact settings area where these types of alerts can be configured. I would be happy if you can show me where I can find these settings or how I can do it.

Thank you,

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