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Issues with Oracle Workforce Scheduling (OWS) and Schedule Generation Profile Task link with OTL.

in Workforce Management 7 comments

Summary:

Issues with Oracle Workforce Scheduling (OWS) and Schedule Generation Profile Task. Specifically, unable to link 'Shift Time Derivation Rules' to Time Card Exceptions. OTL is showing assignment hours instead of published schedule hours, and exceptions are also not showing any error/warning on the web clock.

Content (please ensure you mask any confidential information):

  • We are unable to establish a link between Oracle Workforce Scheduling (OWS) and the Schedule Generation Profile Task for 'Shift Time Derivation Rules' with OTL.
  • In Oracle Time and Labor (OTL), time cards are showing assignment hours rather than the published schedule hours from OWS.
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