BUI Extensions
Discussion List
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Enabling Agents to share File Attachments with Customers Through ODA WebhooksSummary: B2C Service customers commonly use Oracle Digital Assistant (ODA) to drive communication from various channels like WhatsApp, Facebook Messenger, etc through th…Akshara Balamurugan-Oracle 54 views 0 comments 4 points Started by Akshara Balamurugan-Oracle Communication Channels -
Create system notification for agent when customer sends a new chat messageSummary: Whenever a new chat message came from End-User in B2C Service, Agent Desktop icon will blink to notify the Agent. This behaviour is not available in Agent Brows…