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FDI - This dashboard helps analyzing HCM Helpdesk data with drill down upto a single ticket level
Neeti Choksi-Oracle
Rank 5 - Community Champion
This FDI dashboard can be used to visualize data from HCM - Helpdesk module. The dashboard contains the following information -
Summary page
- Number of tickets created
- Number of tickets currently unresolved
- Backlog %
- Number of tickets created by month
- Number of tickets created split by days of the week
- Tickets closed, clustered by ETA classification
- Open tickets by queue and category
- Top 5 tickets opened with High or Critical
- Top 10 users with open tickets
- Top 10 tickets not closed, ordered by ETA
Drill down to All tickets details
Right click on tickets to drill down to view all details about a ticket
Tagged:
7
Comments
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Easy to read and I love the colour way. I'm assuming it can be updated to match company branding?
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Well thought out layout providing lot of metrics in single pane. Thanks for sharing the DVA.
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