Talent & Strategy
Explore leadership moves, skilling trends, and workforce strategies driving performance and competitiveness in modern GCCs.
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For FY24, GCCs’ grew at a rate of 40 per cent even as the top five Indian IT companies posted negative to sub-5 per cent growth for the same period and reported similar numbers for fiscal 2025, as per estimates by Nasscom and the industry.
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The transformation of India’s GCCs is preparing the local talent not just to support the world's businesses, but to 'lead' them
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Hiring by mid-size GCCs, or those with 500–2,000 employees, increased 10–12 per cent in the six months through June, compared with 4–6 per cent by large GCCs, showed data from staffing services provider Quess Corp.
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The sector is deliberately moving away from volume hiring, focusing instead on securing high-value talent in AI, platform engineering.
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Amazon CEO AI workforce warning: Amazon CEO Andy Jassy has cautioned employees about upcoming workforce reductions due to the increasing integration of artificial intelligence, particularly impacting white-collar positions.
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India faces a major AI talent gap, with only 49% of demand met, especially in emerging fields like GenAI and NLP, a Quess Corp report shows. Demand surged 45% year-on-year, led by GCCs and key sectors. Tier-2 cities are emerging as hotspots for AI hiring and experimentation.
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A growing number of companies are extending AI training to all employees, rather than a select few, as they seek to stay relevant in the ongoing AI-driven transformation.
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Microsoft employed 228,000 full-time workers as of last June, the last time it reported its annual headcount. About 55% of those workers were in the U.S.
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Firms across IT, consulting, global capability centres, BFSI, and healthcare sectors are leading demand. Startups in ecommerce and fintech are setting up dedicated AI units.
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New Delhi [India], Yum! Brands, the parent company of KFC, Taco Bell, Pizza Hut, and Habit Burger & Grill, announced that it has appointed Manish Jain as the leader of its Digital and Technology (D&T) India Global Capability Centre (GCC).
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Indian tech firms, consultancies, and GCCs are aggressively hiring AI trust and safety specialists to address governance, privacy, and compliance. Demand is surging, outpacing supply, with a projected 50-70% growth in AI safety roles.
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India’s tech sector added 1.2 lakh jobs in 2024-25, with over 1 lakh hires from Global Capability Centres (GCCs), outpacing IT services for the second year. As GCCs dominate hiring, IT firms are urged to rethink their value propositions amidst AI disruption and evolving business models, highlighting a shift from traditional growth to efficiency-driven strategies.
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Hyderabad (Telangana) [India], TalentSprint, a global leader in deeptech education powered by AI, has announced three transformative bootcamps: Java Full Stack Developer, AI-Powered Software Developer, and AI ML. Designed to meet the industry's growing demand for skilled tech professionals, these bootcamps equip graduates with industry-relevant skills to excel in today's rapidly evolving tech landscape. With 15 years of experience in empowering over 30,000 professionals, TalentSprint has consistently delivered high-impact learning experiences, helping participants secure salaries that are 30% higher than the industry median, with top earners landing packages as high as Rs44 LPA.
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Over 40 million internet-borne threats were detected and blocked, products from computer users in India between January and December 2024. File-less malware and social engineering remain major forms web-based cyberthreat for the users in India.
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