B2C Service Basic Chat Rule Creation and Troubleshooting with Inspector Window

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This 11/23/2023 session by Technical Support Engineer Jamal Martin reviews creation of a basic embedded chat inlay rule and the use of Inspector Window to troubleshoot Engagement Engine issues. The content is designed for Oracle B2C Service users who are already familiar with configuring Engagement Engine and includes the following:

- Creating a basic embedded chat inlay rule
- Enabling and accessing the Inspector Window Tool
- Review of Inspector Window sections
- Useful Inspector Window data for troubleshooting rules
- Common customer issues and how to troubleshoot

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B2C Service Basic Chat Rule Creation and Troubleshooting with Inspector Window

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