Simphony Point of Sale

Mobile order and pay

Simphony’s menu management system allows you to instantly update menu items across POS devices, digital menu screens, websites, and mobile apps. Manage ingredients, pricing, availability by channel and compliance with local regulations—all from a centralized platform. Whether you operate a single restaurant or multiple locations in different languages, Simphony makes menu management seamless and efficient.

Simphony’s mobile ordering capabilities allow you to create a custom front end with best-of-breed partners, plug in our ordering widget, or launch fast with SEO-optimized templates. Connect directly with DSPs with validated integrations to all major players and bring together omnichannel performance with unified reporting and analytics.

CrowdTwist Loyalty and Engagement

Allow Simphony to assist in engaging your next most loyal customer with a personal and authentic approach to loyalty—beyond just points and promos.

Powered by CrowdTwist, a world-class engagement and loyalty platform that’s trusted by some of the world’s most admired brands, it comes fully integrated with Simphony right out of the box. Empowering you to

• Inform and tune channel activation in real time
• Gamify and personalize
• Reward for engagement
• Empower marketers with self-service

Self-service kiosk

Oracle’s self-service kiosks simplify operations and reduce wait times. With Simphony, you can easily update prices, menu options, and upsell items across multiple kiosks, all while lowering staff overhead. Our self-service kiosks include the following features:

• Configuration and data entry across channels
• Image, price, allergen, and nutrient management from a single source
• Best-in-class UX optimized for speed of service and basket size
• Uniquely tailored experiences with customizable templates

Intuitive staff experiences

A user-friendly design supports your staff in providing seamless customer interactions. With a simple, modern UX, and configurable templates, Simphony POS enables faster onboarding and helps your staff assist customers with ease. Key features include the following:

• Conversational ordering encourages cross-selling and upselling
• Real-time table management helps turn tables and reach revenue goals
• Reservations and waist lists allow hosting staff to manage all requests quickly and easily
• Customizable graphical interface matches your restaurant’s look, feel, and layout
• Multilingual support for multiple languages and currencies. Whether you’re operating in one country or spanning the globe, we’ve got you covered

Oracle Payments

Accept payments from consumers using the method they prefer: debit cards, credit cards, Apple Pay, Samsung Wallet, and Google Pay. Oracle Payments is an end-to-end payment solution that is integrated out of the box with Simphony, putting all your transactions, roundtrip payment data, and associated costs in a single reporting and analytics dashboard.

Our payment processing fees are fixed, and we have no hidden service fees. Our contract terms are flexible with no long-term commitment required.

Kitchen display systems

Optimize kitchen operations with our Kitchen Display System. Simphony integrates seamlessly with Oracle Hospitality Kitchen Display Systems (KDS) to boost efficiency, reduce errors, improve food quality, and accelerate service. With touchscreens, bump boards, and remote view, kitchen staff can prioritize preparation and manage timing across multiple stations and kitchens. Oracle KDS consolidates orders from all channels, including in-house waitstaff, self-service kiosk, drive-through websites, mobile apps, and third-party delivery platforms. Allowing your team to:

• Automate, pace, track, and fulfil orders with efficiency and accuracy
• Expose production area throughput and timing issues
• Minimize waste and improve customer satisfaction
• Manage transaction processing and kitchen operations from a single solution

Restaurant labor management

Simphony streamlines shift management by leveraging advanced forecasting and employee data to minimize overtime costs and eliminate scheduling conflicts. Enhance your workforce management with tools for employee onboarding, training, and time-off requests, ensuring your staff is always prepared to deliver exceptional customer service.

Oracle Simphony Frontline Manager

Simphony Frontline Manager simplifies manager tasks and gives owners and managers a level of access and control over their menu items and attributes from any device, including pricing, promotion effectiveness, and more. The web-based application can be controlled at the corporate level, enabling brand consistency across multiple locations, along with the added flexibility of property-level management.

Restaurant reporting and analytics

Deliver actionable insight to managers and staff with out-of-the box, real-time KPI reporting. With Simphony reporting and analytics, you can automate report distribution, provide mobile alerts for mission-critical actions, and integrate into finance and HR systems with business intelligence API. Centralize and normalize data from multiple POS and front- and back-office systems with Oracle Analytics Cloud or third-party BI.

Business intelligence API

Enable real-time reporting and analytics across your internal tools, whether for accounting, inventory tracking, or labor scheduling with Oracle Business Intelligence API. This secure, scalable API delivers real-time insights to support your restaurant’s operations at every level. Inquire today to unlock around-the-clock, data-driven decision-making.